Audits and expertise
Inspection
An anonymous visit by our specialist that shows how your operation works on an ordinary day.
Mystery guest
Our specialist visits your hotel, restaurant or café anonymously, as an ordinary guest, and sees your operation the way your guests do.
What we look at
- Hygiene of the premises and the staff
- Food handling and storage
- Service and the guest experience
- Compliance with your own standards
The report
After the visit you receive a written report with the findings and recommendations for improvement.